What’s your return policy?Updated 8 months ago

Currently, we do not offer Returns on orders. Due to our strict quality and safety protocols, we cannot resell any products that have left our warehouse. However, if you experience any issues with your product, please reach out to the Member Support Team at the contact information below:

Email [email protected] to connect with our team via email or connect with us over the phone M-Th from 9am – 5pm at  +1 (312) 702-1840.

Orders lost or damaged in transit:

At its sole discretion, Equilibria may replace product(s) proven to be lost by its shipping providers. If your order arrives damaged, please contact us with detailed information and photographs of the damaged products within 7 business days of delivery. 

Please note: For any concerns related to policies, products, packaging, or shipments, always feel free to reach out to our Member Support Team at [email protected].